- What must a customer do to cancel a service?
A contract for services is cancelled when the customer tells us they intend to cancel the services: verbally, in writing or, if this is not possible, by any other means.
A consumer can cancel a contract for services at any time.
- Refunds for cancelled services.
Cancelling a contract for services gives the customer the right to a refund.
The amount will depend on whether some or all of the services provided were unsatisfactory, or provided at all.
- Goods connected with cancelled services
When a customer cancels a contract for services that includes materials, the customer is entitled to a refund of any money or other type of payment made for the labor, but not for the materials, if they are already purchased, customer keeps the materials. If the materials were not purchased yet, the customer is entitled to a refund of any money paid for the materials, as well.
- When is the customer not entitled to a refund?
A customer is not entitled to a refund when we do not meet one of the customer guarantees due to following:
For example, it takes a qualified painter three weeks to paint a house but the job has taken four weeks. The sole reason for the delay was the weather, which is outside the painter’s control. The customer would not be entitled to a refund.